Testimonials What our customers say about us

“Booking through you was very easy and made our lives so much easier. I have nothing bad to say! Thank you for giving us tips and guidance before we left on what to bring and such, that was very helpful! Thanks again, Meg S."

Meg S.

"The trip was wonderful - lots of great memories were made. All the arrangements (flights, hotels, cars, cab transfers) went as planned..... Wine country was fun - Penny even learned to enjoy good red wine. We toured Pear Harbor, the Dole plantation and the north shore on Oahu. On Maui we enjoyed the pool and beach, the LeLe Luau was outstanding, I play the Kaanapali Kai golf course, shopping in Lahaina, lots of great dinners/mai tais and just cruising around the island made the time pass too quickly. It was a great way to celebrate 50 years together."

Mike C.

I think the trip, overall, was a huge success. Everything went as planned. Having that app "Trip Plans" was fabulous. I referred to that SO many times for details, using both the schedule by day and the pdf of the Final Itinerary. Both had different info that I needed to see.... I think Swiss Travel did a great job of summarizing the itinerary & communicating to me throughout the trip, i.e., when a tour was rescheduled or confirming some (but not all) pick ups. Pretty impressed with their support.... I really appreciated your communication with me during the trip, particularly getting the upgrade back for me.... I had an absolutely fabulous time. I was traveling alone but never felt alone. You did an AMAZING job on this, Amber, and I have already told people about you and your help. We will definitely work together again in the near future!

Juli M.

"Our family of 10 traveled to Riviera Maya during the 2021 holidays and the trip was wonderful! Mandi helped set up all details and everything worked like clockwork. Airfare from multiple cities, transfers, multiple hotel rooms, COVID testing protocols - everything was perfect. The Valentin Imperial was a beautiful and accommodating all-inclusive for our large and diverse group. The staff there and the workers on our excursions were all friendly and helpful. I think they are so happy to have tourists back! With glaring headlines every day in the media about COVID surge and thousands of cancelled flights, people wondered why we were going. Not going to cancel a trip that took a year to plan! Our trip occurred without a hitch and now we have lifetime memories of our time together. We are already planning our next adventure!"

Ann S.

"My husband and I planned our recent honeymoon with Amber from The Travel Agent, Inc. She made the process smooth, seamless, and stress free! Once we chose our destination of Nobu Los Cabos, Amber handled everything from flights, to transport from the airport, accommodations and even activities and excursions. Everything was on one itinerary that we were able to print out and take with us, and included detailed descriptions and instructions including where to meet our driver at the airport, what their uniform would look like and what type of car they would be driving. The resort, amenities and service were amazing, and the food was over the top phenomenal! Claudia was our resort ambassador. She gave us her phone number upon check-in and stayed in communication with us via text message throughout our stay to book dinner reservations, answer questions, and even helped me plan a private dinner on the beach as a surprise for my husband's birthday! While we were at dinner, she surprised both my husband and I by decorating our room with balloons and leaving birthday cake! We were a bit nervous about what to expect in regards to traveling internationally during Covid. We quickly realized there was really no reason for concern, and aside from answering a couple of questions at the airport about whether we had Covid symptoms, it was a non-issue. The United States required a negative covid test to return, and the hotel offered free testing in house, which they scheduled with us when we checked in. The testing was quick and convenient and they emailed the results to us quickly with a link to where we needed to send and upload the results before our flight home. They also did a good job of explaining what would happen in the event that we tested positive, and offered a highly discounted room rate so that you could stay until you could return home. We were pleasantly surprised by just how easy the entire process was. We will definitely be planning future vacations with The Travel Agent!"

Brooke B.

Amber, Hi. We had a wonderful time! I highly recommend the Resort at Longboat Key & the area. It was perfect for not being crowded on the beach w/ Covid concerns. The beach is for guests only & beautiful!....Thanks so much for finding the perfect spot for us for spring break :)

Stephanie B.

Hi Mandi, "Thank you for your recommendation and putting the trip together. The resort was absolutely beautiful. The infinity pools, the palm trees in the main pool, the infinity pool in out "preferred" area overlooking the gulf and the golf course were exceptional.... Overall: Exceeded expectations. Very easy to get in and out, transportation efficient. Delta flights were great. Secrets was organized and on time with the quick result COVID test. Tell your next group that going into San Jose is a must. It really added something to the experience. You did a great job!! Big time pressure on you, trying to make sure the trip meets the expectations for the money."

Jeff & Laura

Wow Vali. I thank you for all your effort and travel information. I really wasn’t expecting that you do this. So thank you very much.

Mike B.

Amber, Thank you again for all of your help planning our trip to Germany and Austria! We are still talking about how it truly was a trip of a lifetime. I was worried about planning a trip for ages 9 to 78, but you took the stress away and helped create a wonderful travel experience. I greatly appreciated the communication throughout the planning process, and keeping us organized with clear schedules, local contacts, and all of our documents. My parents were so happy to return to the cities where they were born, and the boys and I loved having their childhood stories come to life as we toured their home towns. The hotels were all wonderful – excellent locations, beautiful rooms, and great breakfasts to start each day. Transportation was coordinated perfectly, and we were happy with all of our flights, trains, and private transfers. We also enjoyed the tours with knowledgeable guides in Munich, Salzburg, and especially the day trip to the salt mines in Hallstatt. The trip was an unforgettable experience! We are all so appreciative of everything you did for us.

Starla M.

Vali, Thank you so much for being proactive (awesome memory, by the way). Maybe it seems like no big deal to you but this is amazing customer service and is greatly appreciated.

Sean M.

Amber, Thank you again for all of your help planning our trip to Germany and Austria! We are still talking about how it truly was a trip of a lifetime. I was worried about planning a trip for ages 9 to 78, but you took the stress away and helped create a wonderful travel experience. I greatly appreciated the communication throughout the planning process, and keeping us organized with clear schedules, local contacts, and all of our documents. My parents were so happy to return to the cities where they were born, and the boys and I loved having their childhood stories come to life as we toured their home towns. The hotels were all wonderful – excellent locations, beautiful rooms, and great breakfasts to start each day. Transportation was coordinated perfectly, and we were happy with all of our flights, trains, and private transfers. We also enjoyed the tours with knowledgeable guides in Munich, Salzburg, and especially the day trip to the salt mines in Hallstatt. The trip was an unforgettable experience! We are all so appreciative of everything you did for us.

Stephanie B

Amber, thank you so much for a well organized trip. We had a wonderful time. Hard to believe it's already done and past. Weather was awesome, the hotels were nice, thank you for everything!

Lori R

Vali, thank you once again for your help and kindness. I’m glad we have YOU working with us.

Derek T.

Wouldn't trust my travel to anyone else. Julie you are amazing!

Steve

Thank you very much for working late on this. You're the best Vali. We are lucky to have you.

Cliff B.

Mandi is great to work with! She has helped with numerous travel occasions. She responds very promptly to requests and has helped to make wonderful vacation plans for my family and I

Tiffany H.

You all are magicians! Thank you for everything you do.

Rinda C.

Julie was very professional and always available. She gave me great information and was open and honest. She was not tiring to sell me anything but gave me great advice. I really enjoyed working with Julie and we spoke yesterday and she is helping me plan our next trip. I found your agency on Angie's List and you were rated the highest. I have passed Julie's name and contact information to a lot of my friends. I can say enough about how professional and friendly Julie is. You really have a great person here. Don't lose her!

Sue R.